An end-to-end loan origination, KYC automation and collection management system that reduced loan processing time by 68% and scaled to serve over 50,000 active borrowers.
The client was a mid-size NBFC growing rapidly through a direct sales team and digital marketing channels. Monthly loan disbursals had grown to ₹8 crore but the back-end was still running on a patchwork of spreadsheets, WhatsApp groups and manual document reviews.
The core problems were clear: loan officers were spending 3–4 days on manual KYC verification that could be automated. Collection teams had no unified system for tracking overdue accounts. Management had no real-time view of portfolio health without waiting for weekly Excel reports.
A third-party NBFC software vendor had quoted ₹45 lakhs for an off-the-shelf system that would not fit the client's specific loan products, collections process or reporting requirements. We were brought in to build a purpose-built system at a fraction of that cost.
The system was built as a modular web application with separate services for origination, servicing, collections and analytics — connected via a shared API layer. This allowed the NBFC to enable modules incrementally rather than a big-bang launch.
The AI KYC layer used a combination of AWS Textract for document OCR and a custom validation layer that cross-checked extracted data against CIBIL and DigiLocker APIs. The collection dashboard used WebSocket connections for real-time agent activity tracking.
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